Last updated: 24th August 2026

1. Introduction

GANSAI ENTERPRISES, trading as The Chakrikka (“The Chakrikka”, “we”, “us” or “our”), respects your privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you:

• visit or use our website;
• create or use an account;
• purchase or enquire about products or services;
• schedule or pay for an appointment;
• begin but do not complete a booking or payment;
• subscribe to marketing communications;
• communicate with us by email, telephone, WhatsApp, social media or another channel;
• submit a review, feedback or other content; or
• otherwise interact with The Chakrikka.

This Policy is a notice describing our data practices. Where consent is required, we request it separately through an appropriate form, notice or preference control.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data.

2.1 Identity and contact information

This may include:

• your name;
• email address;
• telephone or mobile number;
• billing and delivery address; and
• account or customer identifiers.

2.2 Account and authentication information

If account functionality is available, we may process information needed to create, authenticate, secure and administer your account and sessions. Passwords and similar credentials may be processed through secure authentication systems and are not intended to be visible to our personnel in readable form.

2.3 Order and transaction information

This may include:

• products or services selected or purchased;
• order value and transaction date;
• billing and delivery details;
• payment method category;
• payment status and transaction reference;
• delivery, tracking, return, refund or cancellation information; and
• communications relating to an order or transaction.

Payments are handled by specialised payment-processing providers. We do not receive or store complete card numbers, banking credentials, UPI credentials, security codes or other complete sensitive payment credentials. We may receive limited transaction information such as the payment status, amount, method category and transaction reference.

2.4 Appointment and booking information

When you request or schedule an appointment, we may collect:

• your name, email address and telephone number;
• the service or appointment type selected;
• your selected date, time or availability;
• information submitted through the appointment form;
• booking, confirmation and payment status; and
• related communications.

Please avoid including medical information, financial credentials, government identifiers or other highly sensitive information in free-text fields unless we specifically request it and it is necessary for the service.

2.5 Incomplete appointment or payment information

If you complete an appointment form, select a slot and begin payment without completing it, we may receive an incomplete-payment or incomplete-booking notification. That notification may include your name, email address, telephone number, selected appointment information, information already submitted through the form, and the status of the attempted payment.

We may use this information to:

• preserve or identify the incomplete booking;
• assist you in completing the booking;
• resolve payment or technical difficulties;
• answer questions about the booking process; or
• request feedback about difficulties you experienced.

Beginning a payment does not, by itself, mean that an appointment has been confirmed. Confirmation is subject to completion of the applicable booking and payment requirements.

We may contact you about an incomplete booking by email, WhatsApp or telephone. You may ask us not to contact you again about that booking.

2.6 Communications and customer-service information

We may retain communications sent to or received from you, including customer-service enquiries, complaints, feedback, call notes, emails and messages exchanged through communication services.

If a telephone or video call is to be recorded, we will provide an appropriate notice where required.

2.7 Marketing information

This may include:

• email or telephone marketing preferences;
• subscription status;
• consent and withdrawal records;
• campaign interactions; and
• information about how you arrived at or interacted with our website.

You may unsubscribe from promotional emails using the unsubscribe facility provided in the message or contact us using the details in Section 17.

2.8 Website, device and usage information

When you use our website, we and authorised service providers may automatically receive:

• IP address;
• browser and device type;
• operating system;
• language and approximate location derived from technical information;
• pages viewed and links or buttons selected;
• referring page or advertising source;
• date, time and duration of visits;
• session, cookie, device or advertising identifiers;
• cart, checkout, booking and conversion events; and
• security, diagnostic and error information.

This information may constitute personal data when it identifies, relates to or can reasonably be connected with an individual or device.

2.9 Reviews and content submitted for publication

If you submit a product review, testimonial, photograph or other content for publication, the content and the name or alias submitted with it may be displayed publicly. Please do not include information that you do not wish to make public.

3. How We Collect Personal Data

We may collect personal data:

• directly from you when you submit a form, create an account, place an order, begin a booking, communicate with us or provide content;
• through cookies, tags, logs and similar technologies;
• from payment, checkout, appointment, delivery and other service providers involved in fulfilling your request;
• from advertising or analytics services, subject to your cookie choices;
• from social-media or communication services when you choose to interact with us through them; and
• from publicly available or lawfully accessible sources where appropriate.

4. How We Use Personal Data

We may process personal data to:

• provide, administer and improve our website, products, services and appointments;
• create and manage accounts and sessions;
• process orders, payments, bookings, deliveries, returns and refunds;
• communicate confirmations, service updates and transaction information;
• assist with incomplete bookings or payment attempts;
• provide customer service and respond to enquiries or complaints;
• understand website use and improve navigation, content and customer experience;
• attribute visits, leads, bookings or purchases to marketing sources;
• measure the performance of advertising and marketing activities;
• send promotional communications in accordance with your preferences;
• maintain security and prevent fraud, misuse and unauthorised access;
• assess payment, transaction, delivery or fraud risks;
• maintain business, tax, accounting and compliance records;
• establish, exercise or defend legal claims;
• enforce our applicable terms and policies;
• respond to lawful requests from courts, regulators or government authorities; and
• complete a business reorganisation, financing, merger, acquisition or transfer, subject to appropriate safeguards.

Where applicable, we process personal data only for lawful purposes, including where:

• you have provided consent;
• you have voluntarily provided data for a specified product, service or request and it is reasonable to use it for that purpose;
• processing is necessary to fulfil your order, booking or other request;
• processing is necessary to comply with applicable law; or
• another ground permitted by applicable law applies.

We do not use information submitted for an appointment for unrelated advertising merely because it was included in an appointment form.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

5.1 Strictly necessary technologies

Strictly necessary technologies support functions such as:

• authentication and session management;
• cart and checkout operation;
• security and fraud prevention;
• network management;
• remembering privacy choices; and
• other functions required to provide the website or a service you request.

These technologies remain active because the relevant website functions may not operate correctly without them.

5.2 Optional analytics and advertising technologies

Subject to your choices, we use or may use optional analytics, advertising and conversion-measurement technologies to:

• understand how visitors use the website;
• identify the general source of visits and leads;
• attribute bookings or purchases to advertising campaigns;
• measure campaign performance; and
• improve marketing effectiveness.

These technologies may process online identifiers, IP address, device and browser information, page views, interactions, referral or advertising information, and lead, booking or purchase events.

Optional analytics and advertising cookies or similar storage technologies are activated only in accordance with the choices provided through our cookie controls.

5.3 Managing cookie choices

Our cookie controls allow you to accept optional technologies, reject non-essential technologies or manage available categories. Strictly necessary technologies cannot be disabled through these controls.

You can change your available preferences through the cookie-settings facility provided on the website. You may also delete or block cookies through your browser, although doing so may affect website functionality.

6. Marketing and Service Communications

We distinguish between service communications and promotional communications.

Service communications may include order confirmations, appointment information, payment-status messages, delivery updates, security notices, responses to enquiries, and assistance with incomplete transactions.

Promotional communications may include product announcements, offers, newsletters and other marketing. You may withdraw from promotional communications at any time using the available unsubscribe method or by emailing us.

Stopping promotional communications will not prevent us from sending communications necessary to complete a transaction, respond to you, administer an appointment, protect an account or comply with law.

7. How We Disclose Personal Data

We may disclose personal data only as reasonably necessary to the following categories of recipients:

• website, hosting, cloud, security and technical-service providers;
• account, authentication and customer-support providers;
• checkout and payment-processing providers;
• appointment, scheduling and communication providers;
• workflow, integration and business-administration providers;
• shipping, delivery, fulfilment and returns providers;
• advertising, analytics and campaign-measurement providers, subject to your choices;
• accountants, auditors, insurers, lawyers and other professional advisers;
• banks and financial institutions where required for a transaction;
• regulators, courts, law-enforcement agencies and government authorities where disclosure is required or permitted by law; and
• actual or prospective participants in a business sale, reorganisation, financing, merger or acquisition, subject to confidentiality and appropriate safeguards.

We seek to disclose only the information reasonably necessary for the recipient’s function.

Some recipients process personal data on our instructions, while others may process certain information under their own legal responsibilities and privacy terms. We are not responsible for processing independently undertaken by another organisation outside our instructions, but we seek to work with reputable providers and use appropriate contractual or organisational protections where applicable.

We do not sell personal data in exchange for money. Our use of optional advertising and measurement technologies is described in this Policy and is subject to the cookie choices made available on the website.

8. International and Distributed Processing

Our website and services depend on distributed technical and service infrastructure. Personal data may therefore be stored or processed in India or in other countries in which our service providers or their infrastructure operate.

Those countries may have different data-protection laws. Where required, we use reasonable contractual, technical and organisational measures and comply with applicable restrictions governing transfers or access to personal data.

We do not promise that personal data will be stored exclusively in India unless we expressly state otherwise for a particular service.

9. Automated Risk and Security Checks

We or our service providers may use automated tools or risk indicators to detect fraud, abuse, security incidents, payment risk or delivery risk. These checks may affect whether a transaction is accepted for additional review or whether particular payment or delivery options are made available.

You may contact us if you believe a decision relating to your transaction was based on incorrect personal data.

10. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to provide requested products or services, and to meet legal, accounting, security and dispute-resolution requirements.

Our general retention approach is:

• Incomplete appointment and payment attempts: ordinarily retained for no more than 90 days after the unsuccessful attempt, unless a longer period is needed to resolve a complaint, suspected fraud, payment dispute or legal matter.
• Appointment forms and service records: ordinarily retained for up to three years after the appointment or last meaningful interaction, unless a shorter or longer period is appropriate because of the nature of the information, a continuing customer relationship or a legal requirement.
• Orders, payments, invoices, deliveries, returns and refunds: retained for the period required under applicable tax, accounting, consumer-protection and other laws, and for the establishment or defence of legal claims.
• Account information: retained while the account remains active and for a reasonable period after closure where necessary for security, dispute resolution or compliance.
• Customer-service communications and complaints: ordinarily retained for up to three years after resolution, unless a longer period is needed for an ongoing matter.
• Marketing information: retained until you withdraw from the relevant marketing, after which we may retain limited information necessary to record and honour your opt-out.
• Cookie, analytics and advertising information: retained according to the applicable cookie duration, configuration and lawful business purpose.
• Security records: retained for periods reasonably necessary to investigate incidents, prevent recurrence and comply with applicable law.

When personal data is no longer required, we delete it, anonymise it or securely place it beyond ordinary use. Anonymised or aggregated information that no longer identifies an individual may be retained for research, statistical, security or business-analysis purposes.

Deletion from active systems will ordinarily be completed within the applicable response period. Residual copies may remain temporarily in protected backups until those backups are overwritten or securely deleted, ordinarily within 90 days, unless law requires longer retention.

11. Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information and the risks involved. These may include access restrictions, authentication controls, secure transmission or encryption where appropriate, monitoring, backups, staff or contractor confidentiality obligations and service-provider safeguards.

Access to personal data is limited to persons who reasonably require it for an authorised business purpose.

No internet transmission, storage system or security measure is completely secure. We therefore cannot guarantee absolute security. If a personal-data breach occurs, we will take reasonable steps to investigate and mitigate it and will notify affected individuals or authorities where required by applicable law.

12. Opt-Out Policy

If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you can contact us at info@thechakrikka.com.

Making a request

To exercise an applicable right or raise a privacy grievance, email info@thechakrikka.com with the subject line “Privacy Request”.

Please provide:

• your name;
• the email address or telephone number used with us;
• enough information to identify the relevant order, booking, account or interaction; and
• a clear description of your request.

We may request reasonable additional information to verify your identity and protect personal data from unauthorised access or deletion.

We ordinarily respond to privacy requests and grievances within 30 days. Where a valid deletion request is accepted, we aim to remove the information from active systems within that period, unless a different period is permitted or required by law. Protected backup copies may take up to 90 days to expire or be securely deleted.

If we cannot fulfil all or part of a request, we will explain the reason where legally permitted. Before approaching a data-protection authority, you may be required to give us a reasonable opportunity to resolve your grievance.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services. A third party’s independent collection and use of personal data is governed by its own privacy notice and terms.

We encourage you to review the relevant third-party notice before providing personal data directly to that organisation.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, data practices or legal obligations.

The revised Policy will be posted on this page and the “Last updated” date will be changed. If a change materially affects how we use previously collected personal data, we will provide additional notice or request consent where required by law.

This Policy is governed by applicable laws of India. Nothing in this Policy limits any non-waivable right or complaint mechanism available to you under applicable data-protection, consumer-protection or other law.

15. Contact Us

Privacy and grievance contact:

Email: info@thechakrikka.com

Please use the subject line “Privacy Request” for requests or complaints concerning personal data.