Shipping policy

We offer shipping across India through established third-party logistics and courier service providers.

Order Processing & Dispatch

Orders are generally processed and dispatched within 48–72 business hours from the date of order confirmation, excluding Sundays and public/national holidays. Processing or dispatch timelines may be extended in the event of unforeseen circumstances, operational disruptions, high order volumes, or other events beyond our reasonable control.

Delivery Timelines

Following dispatch, delivery is generally completed within 2–7 business days, depending on the destination pincode, courier service availability, and other logistical factors. Deliveries to remote, rural, or otherwise difficult-to-service locations may require additional time.

The delivery timelines stated above are indicative and do not constitute a guaranteed delivery date. Delays caused by courier partners, weather conditions, natural events, strikes, regulatory restrictions, incorrect address details, or other circumstances beyond our reasonable control shall not be considered a failure on our part to fulfil the order.

Shipment Tracking

Once your order has been dispatched, tracking information will be shared with you through SMS, email and/or WhatsApp, subject to the availability of these services from the relevant courier partner. Tracking information may take some time to become active after dispatch.

Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, phone number, pincode, and any other information required for successful delivery.

We shall not be responsible for delays, failed deliveries, returns, or additional costs arising from incorrect, incomplete, or inaccurate shipping information provided by the customer.

Where an order is returned to us due to an incorrect address, unavailable recipient, repeated delivery attempts, refusal to accept the shipment, or any other reason attributable to the customer, additional shipping or re-dispatch charges may apply before the order is shipped again.

Contact Us

For any questions or assistance relating to your order or its delivery, please contact us at info@thechakrikka.com or through our Contact Us page.