Terms of service

Last updated: 24 August 2026

1. About These Terms

This website is operated by GANSAI ENTERPRISES, trading as The Chakrikka (“The Chakrikka”, “we”, “us” or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website and any products, appointments, consultations, courses, digital content or other services we make available through it (collectively, the “Services”).

By using the website, creating an account, placing an order, booking an appointment, purchasing a course or otherwise using the Services, you agree to these Terms and the policies referenced in them. If you do not agree, you should not use the Services.

Our Privacy Policy, Refund Policy, Shipping Policy and any product-, course- or appointment-specific terms displayed before purchase form part of these Terms.

For matters concerning personal data, our Privacy Policy applies. Accepting these Terms does not, by itself, constitute consent to optional cookies, promotional marketing or personal-data processing for which separate consent is required.

2. Capacity to Accept These Terms

You may use the Website, place an order, book an appointment, create an account or purchase a Service only if you are legally capable of accepting these Terms as a binding agreement. If you transact on behalf of another person, you confirm that you are authorised to accept these Terms on their behalf.

3. Changes to the Services

We may add, modify, suspend or discontinue products, features or Services from time to time.

Changes to future offerings, availability or prices will not alter the price or material terms of an order or appointment that we have already accepted, unless:

• you agree to the change;
• the change is required by law;
• correction of an obvious error is required; or
• performance has become impossible because of circumstances beyond our reasonable control, in which case the applicable cancellation and refund provisions will apply.

We may temporarily suspend website functionality for maintenance, security, technical problems or other operational reasons.

4. Products and Services

We seek to describe products and Services accurately and provide the material information reasonably necessary for an informed purchase.

Product availability and quantities may be limited. We may reasonably restrict quantities, geographic availability or purchases apparently intended for unauthorised resale.

Product appearance and variation

Website images are intended to represent products as accurately as reasonably possible. The appearance of colours may vary according to lighting, photography and device-display settings.

Handmade, natural, artisanal or individually prepared products may have reasonable variations in colour, texture, dimensions, pattern, finish, weight or appearance. Such variations are not necessarily defects, provided that the product remains consistent with its material description.

Safe and intended use

Products must be used only for their stated purpose and in accordance with any instructions, labels, warnings or precautions supplied with them.

Do not ingest, apply or otherwise use a product in a manner not expressly permitted by its description or instructions. You should review available ingredients, materials and warnings before use, particularly if you have allergies, sensitivities or an existing medical condition.

Nothing in these Terms limits rights relating to defective, unsafe, spurious or materially misdescribed products.

5. Spiritual, Wellness and Educational Disclaimer

The Chakrikka offers products and Services associated with spirituality, personal reflection, wellness and education.

Unless expressly stated otherwise:

• these products and Services are intended for spiritual, wellness, personal-development or educational purposes;
• interpretations, readings, recommendations and outcomes may be subjective;
• no particular personal, spiritual, financial, relationship, health or other outcome is promised or guaranteed;
• the Services do not constitute medical, psychological, psychiatric, legal, tax, investment or financial advice;
• the Services are not intended to diagnose, treat, cure or prevent any disease or medical condition; and
• the Services must not replace qualified professional advice, prescribed treatment or emergency assistance.

You remain responsible for your decisions and should consult an appropriately qualified professional where necessary.

This disclaimer does not exclude liability that cannot lawfully be excluded, including liability arising from fraud, negligence, defective products, deficient services or failure to provide required warnings.

6. Orders and Contract Formation

Products and Services displayed on the website are invitations for customers to place an order and are subject to availability and acceptance.

When you submit an order, you offer to purchase the selected product or Service on the terms displayed at checkout. An automatic acknowledgement of receipt does not necessarily mean that the order has been accepted.

A product order is ordinarily accepted when we expressly confirm acceptance or dispatch the product. An appointment is accepted only when the required booking steps and payment are completed and a booking confirmation is issued.

We may decline or cancel an order before acceptance for reasonable grounds, including:

• unavailability;
• an obvious price or description error;
• inability to deliver to the supplied address;
• failed or unverified payment;
• suspected fraud, misuse or unauthorised resale;
• legal or regulatory restrictions; or
• a material violation of these Terms.

If we cancel an order after receiving payment and no product or Service has been provided, we will initiate an appropriate refund, subject to any lawful deduction previously disclosed and accepted.

7. Prices, Taxes and Payment

Prices are displayed in the currency indicated on the website. Applicable taxes, delivery charges and other compulsory charges will be displayed before the order is submitted where required.

Prices and promotions may change for future transactions without notice. A later price change will not alter an order we have already accepted.

Payments are handled through specialised payment-processing services. We do not receive or store complete card numbers, banking credentials, UPI credentials, security codes or similar complete payment credentials.

You authorise the applicable payment service to process the amount shown at checkout. You are responsible for providing accurate billing and contact information and for ensuring that the selected payment method is authorised for your use.

An order or appointment may remain unconfirmed if payment:

• fails;
• is declined;
• is reversed;
• remains pending;
• cannot be verified; or
• is started but not completed.

If money appears to have been debited without an order or appointment confirmation, contact us with the relevant transaction information so the status can be investigated.

Where a refund is due, we will initiate it using an appropriate available method. The time required for the amount to appear may depend on the payment service, bank or payment method. Contact us if an initiated refund is not received within the communicated processing period.

8. Customer Information and Accounts

You agree to provide information that is current, complete and accurate where reasonably required to process an order, booking or account.

You are responsible for:

• maintaining the confidentiality of account credentials under your control;
• restricting unauthorised access to your device or account;
• updating material contact, billing and delivery information; and
• notifying us promptly if you suspect unauthorised account activity.

You must not create an account using another person’s identity or provide false, misleading or fraudulent information.

We may take reasonable steps to verify information, prevent fraud or protect the website and its users.

9. Appointments and Consultations

An appointment is not confirmed merely because you submitted a form, selected a time or began payment. It is confirmed only after the applicable booking requirements have been completed and a confirmation has been issued.

Appointment availability is subject to change until confirmation.

Rescheduling and cancellation

Any appointment-specific cancellation, rescheduling, late-arrival, no-show or refund conditions displayed before/after payment form part of these Terms.

Charges for a late cancellation, missed appointment or rescheduling will apply only where:

• the applicable condition was clearly disclosed before payment;
• the charge is reasonable in the circumstances; and
• the charge is permitted by law.

If we cancel a confirmed appointment and cannot provide a mutually acceptable alternative, you will be entitled to a refund of the amount paid for the affected appointment.

If circumstances beyond reasonable control prevent an appointment from proceeding, we may offer rescheduling, credit or a refund as appropriate and as required by law.

Participation

You are responsible for joining or attending at the confirmed time using the instructions provided. Delays caused by inaccurate contact information, unavailable equipment or failure to follow joining instructions may be treated according to the conditions disclosed at booking.

We may end or refuse a consultation where there is threatening, abusive, unlawful, discriminatory or unsafe conduct.

10. Courses and Digital Content

Where courses, recordings, downloads or other digital content are offered, purchase gives you a limited, personal, non-exclusive, non-transferable and revocable right to access and use that content for your own lawful, non-commercial purposes.

Unless expressly permitted, you must not:

• copy, reproduce or redistribute the content;
• share account access or access links;
• record a live session;
• resell or commercially exploit the content;
• remove ownership or rights notices; or
• make the content publicly available.

Any access period, commencement date, technical requirement or course-specific condition displayed before purchase forms part of the transaction.

Refund eligibility for courses and digital content is governed by their Refund Policy, the terms disclosed before purchase and applicable law.

11. Shipping and Delivery

Shipping availability, estimated dispatch and delivery periods, charges and other delivery conditions are described in our Shipping Policy or at checkout.

Delivery estimates are not guarantees unless expressly stated as such. We will take reasonable steps to meet communicated schedules and notify you where a material delay becomes known.

You are responsible for providing a complete and accurate delivery address and for making reasonable arrangements to receive the shipment.

If delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the shipment or another reason attributable to the customer, reasonable re-dispatch or return charges may apply where disclosed and permitted by law.

Nothing in this section limits applicable rights where goods are defective, deficient, spurious, materially different from their description or delivered materially later than agreed, except where a legally recognised force-majeure exception applies.

12. Returns, Exchanges, Cancellations and Refunds

Returns, exchanges, cancellations and refunds are governed by:

• our Refund Policy;
• any specific conditions displayed for the relevant product or Service before purchase; and
• applicable law.

A product- or Service-specific condition will not remove a mandatory statutory right.

Where goods or Services are defective, deficient, unsafe, spurious, materially misdescribed or otherwise subject to a mandatory return or refund right, we will handle the matter in accordance with applicable law.

You should contact us promptly after discovering a problem and provide reasonable information needed to identify the transaction and assess the request.

13. Service and Promotional Communications

We may send communications reasonably necessary to administer a transaction or respond to you, including:

• order and booking confirmations;
• payment-status communications;
• appointment reminders or joining information;
• delivery and return updates;
• account or security notices;
• responses to enquiries or complaints; and
• assistance relating to an incomplete transaction.

These are service communications and are distinct from promotional marketing.

Promotional communications are governed by your preferences and our Privacy Policy. You may withdraw from promotional communications using the provided unsubscribe method or by contacting us.

14. Privacy

Our collection and handling of personal data is governed by our Privacy Policy.

The Privacy Policy applies to personal data submitted through the website, checkout, appointments, communications, accounts, reviews and other interactions with us.

If there is an inconsistency between these Terms and the Privacy Policy concerning personal-data handling, the Privacy Policy will control for that subject.

15. Intellectual Property

Unless otherwise stated, the website and its content—including text, graphics, photographs, videos, recordings, course materials, designs, logos, trademarks, product presentation and other materials—are owned by or licensed to GANSAI ENTERPRISES.

We grant you a limited, revocable, non-exclusive and non-transferable permission to access and use the website for lawful personal use.

You must not, without prior written permission:

• reproduce, republish, distribute, sell or commercially exploit website content;
• use our branding in a misleading or unauthorised manner;
• create derivative commercial materials from our content;
• bypass access controls; or
• use substantial portions of the website or content to build or train a competing commercial product or service.

Nothing in these Terms transfers ownership of our intellectual property to you.

16. Reviews, Feedback and User Content

You retain ownership of content that you lawfully create and submit.

If you knowingly submit a review, testimonial, photograph, contest entry or other content for public display, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, edit for length or clarity, publish and display that content for operating and promoting The Chakrikka.

This licence:

• applies only to content knowingly submitted for publication or promotion;
• does not give us ownership of your content;
• does not permit materially misleading alteration; and
• does not override rights provided by applicable privacy law.

Private communications, customer-service enquiries, appointment forms and personal information are not treated as unrestricted public submissions and are handled under our Privacy Policy.

You represent that content submitted for publication:

• is accurate to the best of your knowledge;
• is based on a genuine experience where represented as a review;
• does not infringe another person’s intellectual property, privacy or other rights;
• is not defamatory, fraudulent, unlawful, abusive or obscene; and
• does not contain malicious code.

We may moderate, decline or remove public content that violates these Terms or applicable law.

17. Prohibited Conduct

You must not use the website or Services to:

• violate applicable law;
• commit or facilitate fraud;
• impersonate another person;
• infringe intellectual-property, privacy or other legal rights;
• submit knowingly false or misleading information;
• harass, threaten, abuse or discriminate against another person;
• transmit malware or malicious code;
• interfere with website security or operation;
• gain unauthorised access to an account, system or data;
• scrape, crawl or systematically extract protected content in an unauthorised manner;
• collect another person’s personal data unlawfully;
• send spam or conduct phishing or similar activity;
• circumvent purchase, geographic or access restrictions; or
• use the Services for unauthorised resale or other commercial exploitation.

We may take proportionate action in response, including restricting access, cancelling an affected transaction or reporting unlawful conduct.

18. Third-Party Services and Links

We use service providers to support functions such as website operation, payment, appointment scheduling, communications, delivery, analytics and security.

Some providers process information on our instructions, while others may provide services under their own terms and privacy responsibilities. Our use of service providers and disclosure of personal data are addressed in our Privacy Policy.

The website may also contain links to independent third-party websites that we do not operate or control. Your voluntary use of an independent third-party website is subject to its own terms and privacy notice.

We are not responsible for independent content, representations or transactions outside our control. This does not exclude responsibility that applicable law places on us for providers we select to perform our own obligations.

19. Website Information and Errors

We take reasonable steps to keep material product, Service, price, delivery and transaction information accurate.

The website may occasionally contain typographical, technical or administrative errors. We may correct an error and update the affected information.

If an obvious price, availability or description error affects an order before acceptance, we may:

• notify you and ask whether you wish to proceed on the corrected terms; or
• cancel the order and refund any captured payment.

After an order is accepted, corrections will not reduce your mandatory contractual or statutory rights.

General articles, spiritual content, educational materials and other non-transactional information are provided for general informational purposes and should not be treated as professional advice.

20. Suspension and Termination

We may restrict or suspend access to an account or Service where we reasonably believe this is necessary because of:

• fraud or a material security risk;
• unlawful activity;
• abusive or threatening conduct;
• a material breach of these Terms;
• repeated payment failure;
• unauthorised access or resale; or
• a legal or regulatory requirement.

Where reasonably practical, we will provide notice and an opportunity to address the issue.

Suspension or termination does not remove rights or obligations that arose before termination. If we terminate a prepaid Service without providing it, we will issue an appropriate refund unless the termination resulted from a material customer breach that caused a disclosed and legally recoverable loss.

21. Disclaimer of Warranties

We do not guarantee that the website will always be uninterrupted, completely error-free or compatible with every device or network.

Subjective spiritual, wellness, personal-development or educational outcomes are not guaranteed.

Nothing in these Terms excludes:

• an express product or Service commitment made by us;
• rights under our Refund or Shipping Policies;
• liability for defective products or deficient Services;
• product-safety obligations;
• obligations relating to personal data; or
• any warranty, guarantee, remedy or consumer right that cannot lawfully be excluded.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability to the extent that exclusion or limitation is prohibited by law, including liability arising from:

• fraud or fraudulent misrepresentation;
• wilful misconduct;
• gross negligence;
• death or personal injury caused by negligence;
• defective products or deficient Services where statutory liability applies;
• breach of mandatory consumer rights;
• breach of applicable personal-data obligations; or
• another liability that cannot legally be excluded.

To the fullest extent permitted by law, we will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable when the relevant transaction was entered into.

Where liability may lawfully be limited, our total liability for a claim concerning a particular product or paid Service will not exceed the amount paid for that product or Service.

This limitation does not reduce any refund, replacement, repair, compensation or other remedy that applicable law requires us to provide.

23. Customer Responsibility and Indemnity

You are responsible for losses directly caused by your unlawful use of the Services, deliberate misuse, malicious content, infringement of another person’s rights or material breach of these Terms.

To the extent permitted by law, you agree to indemnify GANSAI ENTERPRISES against reasonable third-party claims and direct costs resulting from such conduct.

You are not required to indemnify us for losses caused by our own negligence, misconduct, breach of these Terms or violation of law.

24. Force Majeure

We will not be responsible for delay or failure caused by events beyond our reasonable control, such as natural disasters, extreme weather, epidemic, war, civil disturbance, government action, widespread network or utility failure, transport disruption or labour disruption not reasonably preventable by us.

We will take reasonable steps to reduce the effect of such an event and resume performance where practicable.

If a force-majeure event materially prevents fulfilment of a paid order or Service, we will provide the cancellation, rescheduling, credit or refund remedy required by applicable law and the circumstances.

25. Complaints and Grievances

Questions, complaints or grievances concerning an order, product, appointment, Service or these Terms should be sent to:

Customer Care and Grievance Contact

GANSAI ENTERPRISES, trading as The Chakrikka

Email: info@thechakrikka.com

Please include your name, contact information, relevant order or booking reference, and a clear description of the issue.

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, subject to the nature and complexity of the matter. We may provide a complaint reference or ticket number where applicable.

Privacy requests and privacy grievances are handled under the Privacy Policy.

26. Governing Law and Disputes

These Terms are governed by the laws of India.

Before starting formal proceedings, you are encouraged to contact us and give us a reasonable opportunity to resolve the issue.

Nothing in these Terms prevents a consumer from approaching a consumer commission, regulatory authority, data-protection authority or other forum available under mandatory law. No provision of these Terms requires you to waive a non-waivable statutory right.

27. Changes to These Terms

We may update these Terms to reflect changes in our Services, business practices or legal obligations.

The updated version will be posted on the website with a revised “Last updated” date. Material changes will apply prospectively and, where deemed necessary by our discretion, we will provide additional notice.

Unless required by law or agreed with you, a change will not retroactively alter the material terms of an order or appointment already accepted.

28. General Provisions

Entire agreement

These Terms, the policies incorporated by reference and the specific terms disclosed for an order, appointment or Service constitute the agreement governing that transaction.

If transaction-specific terms conflict with these general Terms, the transaction-specific terms will control for that transaction. The Privacy Policy controls personal-data matters, while the Refund and Shipping Policies control their respective subject matter.

Nothing in this clause excludes an express written confirmation or a mandatory right provided by law.

Severability

If a provision of these Terms is found unlawful or unenforceable, it will be limited or severed only to the extent necessary. The remaining provisions will continue to apply.

No waiver

A failure or delay in enforcing a provision does not waive the right to enforce it later.

Assignment

You may not transfer a confirmed appointment, course licence or account to another person unless we agree or the applicable Service permits it.

We may transfer our rights and obligations as part of a lawful business reorganisation or transfer, provided that doing so does not materially reduce your rights.

29. Contact Information

Questions about these Terms may be sent to:

GANSAI ENTERPRISES

Trading as The Chakrikka

Email: info@thechakrikka.com